Privacy Policy & Terms

Welcome to Divya Darshan 360 ("we," "our," or "us"). This Privacy Policy explains how TellMe Digi Infotech Pvt Ltd collects, uses, discloses, and safeguards your information when you use our Divya Darshan 360 mobile application (the "App"), our website (the "Website"), and when you purchase products such as VR Boxes and related accessories through our platforms (collectively, the "Services").

Please read this Privacy Policy carefully. By downloading, accessing, browsing, or making a purchase through our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

All online payments on our Website and App are processed through Razorpay (Razorpay Software Private Limited), a payment gateway certified to PCI-DSS Level 1, the highest level of compliance for handling card data.

When you make a payment:

• You are securely redirected to Razorpay’s payment interface or its hosted checkout, where you enter your payment details directly.
• We never see, collect, or store your full card number, CVV, UPI PIN, OTP, or net-banking credentials.
• Razorpay shares with us only the transaction reference ID, payment status (success/failure/pending), payment method (e.g., UPI, Card, Net Banking, Wallet), and the last four digits of the instrument, so we can fulfill your order and assist you with support.
• Razorpay’s use of your information is governed by its own privacy policy, available at https://razorpay.com/privacy/.

We strongly encourage you to review Razorpay’s privacy policy before making a payment.

We do not sell your personal information.

We may share your information only in the following circumstances:

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest where applicable.
• PCI-DSS compliant payment processing through Razorpay (we do not store card data on our servers).
• Secure authentication mechanisms and password hashing.
• Role-based access controls and audit logging.
• Regular security assessments and patch management.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Order, invoice, and tax records are retained for at least 8 years as required under the Income Tax Act, GST law, and the Companies Act.
• Account information is retained for as long as your account remains active and for a reasonable period thereafter.
• Transactional payment metadata is retained as required by Razorpay and applicable financial regulations.
• Customer support records are retained for up to 3 years from the last interaction.

When information is no longer required, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information under the Digital Personal Data Protection Act, 2023 and other applicable laws:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements).
• Right to Withdraw Consent: Withdraw your consent for processing at any time, where processing is based on consent.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer.
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity.
• Right to Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.

To exercise any of these rights, you may use the in-app settings (where available) or write to us at connect@youtellme.ai or contact our Grievance Officer.

We may request additional information to verify your identity. We may retain certain data where required under Indian law (for example, for accounting, tax, or dispute-resolution purposes).

In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are as follows:

The Grievance Officer will acknowledge complaints within 48 hours and resolve them within 30 days from the date of receipt of the complaint.

These Terms & Conditions ("Terms") govern your access to and use of the Divya Darshan 360 mobile application, our website (the "Website"), and any products (including VR Boxes and related accessories) or services we offer (collectively, the "Services") operated by TellMe Digi Infotech Pvt Ltd ("Company," "we," "our," or "us"), a company incorporated under the Companies Act, 2013, with its registered office at 218, Akshay Complex, Dhole Patil Road, Pune – 411001, Maharashtra, India.

By downloading, installing, accessing, or using the App or Website, by creating an account, or by placing an order with us, you ("you," "User," or "Customer") agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

These Terms constitute an electronic contract under the Information Technology Act, 2000, and the Indian Contract Act, 1872, and do not require any physical, electronic, or digital signature.

To use our Services and place orders, you must:

• Be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872.
• Provide accurate, current, and complete information during registration and at checkout.
• Not be prohibited from receiving our Services under applicable Indian law.

If you are below 18, you may use the Services only with the involvement and consent of a parent or legal guardian.

You may need to create an account to access certain features or to make purchases. You agree to:

• Maintain the confidentiality of your account credentials.
• Be solely responsible for all activities under your account.
• Notify us immediately of any unauthorized use or breach of your account.

We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms.

We accept payments through Razorpay (Razorpay Software Private Limited), a PCI-DSS Level 1 certified payment gateway. Available payment methods include:

• Credit Cards (Visa, MasterCard, RuPay, American Express)
• Debit Cards (all major Indian banks)
• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Net Banking (all major Indian banks)
• Mobile Wallets (where supported by Razorpay)
• EMI options (where applicable, subject to bank/Razorpay terms)

You agree that:

• All payments are processed securely by Razorpay. We do not collect or store your card number, CVV, UPI PIN, OTP, or net-banking credentials.
• Your use of Razorpay is subject to Razorpay’s own Terms of Service and Privacy Policy, available at https://razorpay.com.
• You are responsible for ensuring sufficient funds and authorisation in your selected payment method.
• In case of payment failure, the transaction will not be completed, and any debited amount will be refunded by Razorpay/your bank as per their standard timelines (typically 5–7 business days).
• We are not responsible for any losses arising from incorrect payment details entered by you, payment failures by your bank/wallet, or delays attributable to Razorpay.
• In case of suspected fraudulent transactions, we reserve the right to cancel the order, withhold delivery, and refund the amount.

All content available through the App and Website — including 360° videos, temple darshans, aartis, music, graphics, text, software, and spiritual content (the "Content") — is the exclusive property of TellMe Digi Infotech Pvt Ltd or its licensors, and is protected under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, and other intellectual property laws.

You agree to:

• Use the Content solely for personal, non-commercial spiritual purposes.
• Not record, download (other than as expressly permitted), redistribute, broadcast, modify, sell, license, sublicense, or create derivative works from any Content.
• Not remove, alter, or obscure any copyright, trademark, or proprietary notices.
• Not use any automated means (bots, scrapers, etc.) to access the Services.

You agree to use the Services in a respectful manner consistent with their spiritual purpose. You shall NOT:

• Use the Services for any unlawful, fraudulent, abusive, or harmful purpose.
• Upload or transmit viruses, malware, or any malicious code.
• Attempt to gain unauthorized access to our systems, other users’ accounts, or interfere with our infrastructure.
• Reverse-engineer, decompile, or disassemble any portion of the App.
• Post or transmit content that is hateful, obscene, defamatory, infringing, or that promotes religious intolerance, hatred, or discrimination.
• Resell, redistribute, or commercialise the Services or Content without our prior written consent.
• Use the Services in violation of any applicable Indian law, including the Information Technology Act, 2000.

All intellectual property rights in and to the App, Website, Products (including their design, branding, packaging), trademarks, logos, copyrights, trade dress, and proprietary technology remain the exclusive property of TellMe Digi Infotech Pvt Ltd. No license or right is granted to you except as expressly set out in these Terms.

"Divya Darshan 360" and our logo are trademarks of TellMe Digi Infotech Pvt Ltd. Any unauthorized use is strictly prohibited.

• VR Boxes, where covered by a manufacturer warranty, will carry the warranty terms specified in the Product packaging or product page on our Website.
• Warranty does not cover damage caused by misuse, accidental damage, unauthorised repairs, exposure to liquid, normal wear and tear, or use other than as intended.
• All warranty claims must be supported by the original invoice and made through our customer support channels.

Except for any express warranty stated above or as required by applicable law, the Services and Products are provided on an "as is" and "as available" basis, without any warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by applicable Indian law:

• TellMe Digi Infotech Pvt Ltd, its directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of the Services or Products.
• Our total aggregate liability arising out of or in connection with the Services or any Product shall not exceed the total amount paid by you for the specific Product/order giving rise to the claim, or INR 5,000, whichever is lower.
• Nothing in these Terms shall exclude or limit our liability for matters that cannot lawfully be excluded under Indian law.

In compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020:

The Grievance Officer will acknowledge complaints within 48 hours and resolve them within 30 days from the date of receipt.